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Training Within Industry (TWI)

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A suite of skills for fostering organizational excellence and transforming business culture. TWI is foundational to Learn in that it provides your frontline personnel with skills to establish a culture for change, improve methods and facilitate standard work. In the 1950’s and 1960’s, before becoming “Lean”, Toyota built the TWI skills of their leaders.

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Job Relations (JR)

Building positive employee relations, increasing cooperation and motivation, and effectively resolving conflict.

Job Relations (JR) is an excellent place to start. If you are new to TWI or have not yet embarked upon a cultural shift in your organization towards continuous improvement, you will encounter many issues around people’s perception of upcoming changes.

Job Relations training teaches supervisors how to handle problems, how to prevent them from occurring and most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of the program are extremely conducive to teaching the basics of consensus building and individual problem-solving. This program lays the groundwork upon which you can build the next step of stability into your processes.

Job Relations teaches the foundations of positive employee relations. Developing and maintaining these good relationships prevents problems from arising and is paramount to earn loyalty and cooperation from others. When problems do arise, Job Relations provide a proven method of getting the facts, weighing options, deciding, taking action, and checking results. Benefits experienced from practicing Job Relations include increased productivity, improved attendance, better morale, and higher employee retention rates.

Job Instruction (JI)

Quickly training employees to do a job correctly, safely, and conscientiously.

Job Instruction (JI) is designed to develop basic stability of your processes (standard work) and provides a method for knowledge transfer to perform a job correctly, safely and conscientiously. As is frequently the case, most processes are performed by various people using different methods. Job Instruction requires you identify the “one best way,” teach the process to this one way, and thereby create a standard method.

The basis of stability is generated by doing the same thing the same way across operators and shifts. By utilizing Job Instruction, you gain the benefits of consistent training and also develop a stable process to apply continuous improvement upon. This lays a solid foundation for any continuous improvement program and is especially beneficial when you apply the TWI Job Methods program.

Benefits experienced when practicing Job Instruction are reduced training time, less scrap and rework, fewer accidents, and increased job satisfaction.

Job Methods (JM)

Improving the way jobs are done for continual improvement.

Job Methods (JM) neatly wraps up your continuous improvement program by building on the skills of the operators and first line leaders (team leaders, supervisors, group leaders).

The aim of the program is to produce greater quantities of quality products in less time by making the best use of the people, machines, and materials currently available. Learner is taught how to break down jobs into their constituent operations. Every detail is questioned in a systematic manner to generate ideas for improvement. New methods are developed by eliminating, combining, rearranging, and simplifying steps in the process.

Job Methods will enhance most team-based continuous improvement programs by delivering a high volume of small incremental improvements from individuals. Job Methods provides a system to get the most out of manpower, machines, and materials currently available. It conditions and develops individuals to break down a job into its details and eliminates wasteful tasks, combines and rearranges necessary tasks, and simplifies those tasks that are required. Job Methods yields significant benefits including reduced cost through productivity gains, increased throughput, and reduced work in process

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